Help Desk

CASE TRANSFER POLICY:

• Contact the CCS HRIF Clinic Coordinator where the patient will be transferred, provide case information and receive a confirmation via email that the patient will be accepted and followed in their HRIF Clinic
• All forms (RR, SV, AV, CNSD) in the Case History must be closed.
• Will be followed by another CCS HRIF Program must be selected in the most recent form’s disposition.
• The Seen Date on the most recent form must be within 60 days when requesting a transfer. If greater 60 days, submit a new CNSD form.
• Transfer requests not confirmed within 2-weeks will be returned to the HRIF Clinic that requested the transfer.

STEPS TO CREATE A TRANSFER REQUEST IN THE HRIF REPORTING SYSTEM:

1. Click the patient's HRIF ID # to open the Case History
2. Review all forms (RR, SV, AV, CNSD) listed in the Case History, to make sure they are complete and closed
3. Click the New Form button and select Client Not Seen/Discharge Form. NOTE: If there is already a current CNSD form indicating the case transfer, click on the Transfer Record button - Skip to step #7.
4. Complete the CNSD form with the following: 
   • Date = MM-DD-YYYY
   • Category = Discharged
   • Reason = Infant Referred to Another HRIF Program
   • Disposition = Will be Followed by Another CCS HRIF Program
5. Check This Form is Closed checkbox
6. Click the Submit button
7. Select the Transfer Center location
8. Click the Request Transfer button